Terms of service

1. Introduction

Welcome to Coco Neo Premium Coconut Oil (“we,” “our,” or “us”).
By accessing or purchasing from our website [www.coconeo.in] (the “Site”), you agree to comply with and be bound by these Terms and Conditions.
Please read them carefully before using our services. If you do not agree, you should not use this website.

2. General Information

Coco Neo Premium Coconut Oil is a brand owned and operated by Quality Business Initiative QBI Food Industries, based in Thiruvananthapuram, Kerala, India.
These Terms govern your use of the Site and the purchase of our products.

3. Product Information

We take every effort to display our products accurately. However, the images, descriptions, and packaging shown are for representation purposes only.
Natural coconut oil may vary slightly in color, aroma, or texture due to seasonal and batch variations. Such variations are normal and do not affect quality or purity.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change prices, offers, or discounts at any time without prior notice.
Payment can be made via secure online payment methods, including credit/debit cards, UPI, and net banking.
Your order will be processed only after successful payment confirmation.

5. Shipping and Delivery

We currently deliver across India through trusted courier partners.
Orders are typically processed within 1–3 business days and delivered within 3–7 business days, depending on your location.
Delivery times may vary due to factors beyond our control (e.g., weather, courier delays, public holidays).
Once shipped, you will receive a tracking ID via email or SMS.

6. Returns, Refunds, and Cancellations

Due to the nature of our product (edible oil), returns are accepted only for damaged, leaked, or incorrect items received.
You must notify us within 48 hours of receiving the order with clear photos or video proof.
Refunds or replacements will be processed after verification.
Order cancellations are not accepted after dispatch. Once shipped, orders cannot be cancelled.
Refunds, if approved, will be initiated to the original payment method within 7–10 business days.

7. Use of the Website

You agree to:

Use the Site only for lawful purposes.
Not attempt to disrupt or damage the website or misuse any service.
Provide accurate and complete information when placing an order.

We reserve the right to cancel any order or restrict access if misuse or fraudulent activity is detected.

8. Intellectual Property

All content on this website — including the logo, images, text, product descriptions, and graphics — is the intellectual property of Quality Business Initiative or its licensors.
You may not reproduce, distribute, or use any material without our prior written consent.

9. Limitation of Liability

Coco Neo shall not be liable for:

Any indirect, incidental, or consequential damages arising from product use or inability to use the product.
Any allergic or personal reactions to coconut oil (users are advised to check suitability before use).
Delays or interruptions beyond our reasonable control.

All our products are intended for external and/or edible use as described, and should be stored in a cool, dry place away from sunlight.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, with jurisdiction at Kerala, India.

11. Updates to Terms

We may update or revise these Terms from time to time without prior notice.
The latest version will always be available on our website, and continued use of our Site signifies your acceptance of the updated Terms.

12. Contact Us

For any questions, order issues, or clarifications, please contact:
Coco Neo Premium Coconut Oil, Quality Business Initiative
Email: support@coconeo.com
Phone: +91 9037272575
Address: Coco Neo Factory, CP VI/480 , Udiyankulangara , Neyyatinkara , Thiruvananthapuram, Kerala , PIN : 695122