Privacy policy

1. Information We Collect

We collect the following types of information to provide you with a smooth and personalized shopping experience:

a. Personal Information
When you place an order, register an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through payment gateways)

b. Non-Personal Information
We may collect data such as:

  • Browser type, device, and operating system

  • IP address and location (approximate)

  • Pages visited, time spent, and referring websites

This helps us improve our website’s performance and your browsing experience.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and fulfilling your orders

  • Sending order updates, invoices, and delivery details

  • Responding to your queries or support requests

  • Improving our products, services, and website experience

  • Sending promotional offers (only if you opt in)

  • Complying with legal obligations and fraud prevention

3. Data Protection and Security

Your data is stored on secure servers, and we use SSL encryption to protect your personal and payment information during transactions.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Payments are processed through trusted, PCI-DSS–compliant payment gateways, ensuring maximum security.

4. Sharing of Information

We may share limited information with trusted service providers, such as:

  • Courier and logistics partners (for deliveries)

  • Payment gateways (for secure transactions)

  • Marketing or analytics tools (to improve website experience)

These partners are bound by strict confidentiality and data protection agreements.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences, understand user behavior, and improve functionality.
You can choose to disable cookies through your browser settings, but some features of the site may not work properly.

6. Your Rights (Under the DPDP Act, 2023)

You have the right to:

  • Access, correct, or update your personal information

  • Withdraw consent for promotional communications at any time

  • Request deletion of your personal data, where applicable

To exercise any of these rights, please contact us at support@coconeo.in

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Once it’s no longer needed, your data will be securely deleted.

8. Third-Party Links

Our website may contain links to third-party sites (such as payment gateways or social media).
We are not responsible for the privacy practices or content of those external websites.
Please review their privacy policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or business changes.
The revised version will always be available on www.coconeo.in, and the effective date will be updated accordingly.

Last updated on: October 2025

10. Contact Us

If you have any questions or concerns about our Privacy Policy or your data, please reach out to us:

Coco Neo Premium Coconut Oil,Quality Business Initiative
📧 Email: support@coconeo.in
📱 Phone / WhatsApp: +91 9037272575
🏠 Address: 
🌐 Website: www.coconeo.in

🌴 Our Promise

At Quality Business Initiative, we believe in purity — not just in our oil, but in our values too.
Your privacy is safe with us, and we’ll always treat your information with the same care and honesty that go into every bottle of Coco Neo Premium Coconut Oil.